Job Details
- Job Type – Intern/Trainee
- Apply Before – August25,2020
- Salary – Negotiable
Job Requirements
- Experience Required –0 Year
- Gender Required – Male & Female
- Qualifications Degree Required – Degree Bachelor / Master’s Degree
- Experience You Gain – Internship
Job Description
Company Name: [24]7.ai Role: Internship Job Overview:To liaison with the Customers [Internal & External] as the focal point for all high priority & major incidents reported.Represent the team and [24]7 while leading al high priority & major incidents.Provide coordination to the resolver groups involved.Provide support and participate in the Change Control Board and change control process.Provide appropriate inputs to the problem management process, RCA preparationDrive group chats and bridge calls effectively to resolve the incident.Possess proven written and verbal communication skills.Prior experience of sending out executive alerts/communication mailers.Handle conflict situations and make quick decisions while driving incidents.Good understanding of infrastructure technologies. (Solaris, Linux, Networking, Virtualization & SAAS Platforms)Use the Escalation matrix appropriately to get an appropriate level of focus from technical teams and management.ITIL certification is preferred but not mandatory.Qualifications:BCA/MCA/M.Sc (Computer Science), BE (Computer Science/ Electricals& Electronics) with 1st class passout, no backlogs, 2019-2020 passed out.
Location: Bangalore, IN
