Job Details
- Job Type – Full-Time
- Apply Before – August27,2020
- Salary – Negotiable
Job Requirements
- Experience Required –
- Gender Required – Male & Female
- Qualifications Degree Required – Degree Bachelor / Master’s Degree
- Experience You Gain – Entry Level
0-s Years
Job Description
Company Name: Barclays Role: Fraud Analyst Exp: 0 – 2 yearsWhat will you be doing?Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed/accuracyHandle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedulesResponsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areasResponsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customerAdhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolutionAdhere to quality control discipline, procedures and checks at all timesResponsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviewsThorough solution of queries & identify improvements to processesMaintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutionsKnowledge of risk awareness, audit disciplines and controlsWhat we’re looking for :Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher). Relevant years of experience would be preferred.Experience of working in a customer facing service environmentEffective communication skillsGood typing skills (25-30 word per minute)Achieving high standards and delivering results with accuracy and attention to detailFlexibility in hours of work and ability to work in changing shifts patterns
Location: Chennai, IN
