Job Details
- Job Type – Full-Time
- Apply Before – September25,2020
- Salary – Negotiable
Job Requirements
- Experience Required –
- Gender Required – Male & Female
- Qualifications Degree Required – Degree Bachelor
- Experience You Gain – Entry Level
0-1 Years
Job Description
Company Name: CDK Global Role: Support (Tech and Non-Tech) Exp: 0 to 1 yearPosition Responsibilities & Essential functions: Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry Troubleshoots problems with malfunctioning software applications and recommends corrective action Directs and guides clients through resolution of technical issues Submits requests for product changes and other custom programming updates Practically applies knowledge of CDK case resolution process, policies, and escalation methodology Attends training courses as required and stay abreast of evolving internal processes and industry developments Provides customer service and remote support services and applies problem solving skills Works in a team environment and assist team members on various issues Provides other ad hoc support and duties as assigned Works in an environment with competing prioritiesQualifications & Requirements: CCNA Certification Proficient PC skills, specifically in Windows and IOS environments Knowledge and familiarity with mobile devices (Smartphones/iPads) Ability to document, track and monitor a problem/issue to a timely resolution Problem solving ability Strong negotiation skill; strong verbal and written communication skills along with prioritization of dutiesPreferred Attributes & Qualifications:1 year of PC desktop support or technical support experience with client contact Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads) Experience using a ticketing System such as Clarify, Remedy, or Footprints Knowledge of Unix / Linux / SQL Other Network certifications (Cisco, Maraki, etc) Automotive industry experience
Test Location: Online
