CDK Global – Support (Tech and Non-Tech)

CDK Global – Support (Tech and Non-Tech)

Job Details

  • Job Type – Full-Time
  • Apply Before – September25,2020
  • Salary – Negotiable

Job Requirements

  1. Experience Required –
  2. 0-1 Years

  3. Gender Required – Male & Female
  4. Qualifications Degree Required – Degree Bachelor
  5. Experience You Gain – Entry Level

Job Description

Company Name: CDK Global Role: Support (Tech and Non-Tech) Exp: 0 to 1 yearPosition Responsibilities & Essential functions: Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket Creates case logs, record information, establish resolution time, follow up on issues, and   escalate   complex issues Assesses issues and establish a course of action to guide the client/associate to timely resolution   of   inquiry Troubleshoots problems with malfunctioning software applications and recommends corrective   action Directs and guides clients through resolution of technical issues Submits requests for product changes and other custom programming updates Practically applies knowledge of CDK case resolution process, policies, and escalation   methodology Attends training courses as required and stay abreast of evolving internal processes and   industry   developments Provides customer service and remote support services and applies problem solving skills Works in a team environment and assist team members on various issues Provides other ad hoc support and duties as assigned Works in an environment with competing prioritiesQualifications & Requirements: CCNA Certification Proficient PC skills, specifically in Windows and IOS environments Knowledge and familiarity with mobile devices (Smartphones/iPads) Ability to document, track and monitor a problem/issue to a timely resolution Problem solving ability Strong negotiation skill; strong verbal and written communication skills along with   prioritization  of dutiesPreferred Attributes & Qualifications:1 year of PC desktop support or technical support experience with client contact Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and   Mobile   devices (Smartphones/iPads) Experience using a ticketing System such as Clarify, Remedy, or Footprints Knowledge of Unix / Linux / SQL Other Network certifications (Cisco, Maraki, etc) Automotive industry experience

Test Location: Online