DXC Technology Freshers Recruitment 2020: DXC Technology is an American multinational corporation that provides B2B IT services
Job Profile: Technical Support
Degree Needed: Degree
Exp Needed: 0 – 3 years
Work Location: Noida
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
o Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
o Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
o Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
o Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
o Work is reviewed periodically by the Supervisor or Team Lead.
Education and Experience Required:
o Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years of general experience or equivalent combination of experience and college-level education.*
Knowledge and Skills:
o Superior skills in both written and verbal communication.
o Experience in customer-facing role either remote or face to face.
o Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
o Problem-solving skills.
o Accuracy in data entry.
o Excellent fluency in language to be supported.
o Experience in a phone-based remote role, e- support, e-chat or similar.
o Familiarity with computer technology.
o Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
o Understands internal processes and tools.
o Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Apply before the link Expires for DXC Technology Freshers Recruitment 2020