Genpact – Management Trainee – Customer helpdesk Process

Genpact – Management Trainee – Customer helpdesk Process

Job Details

  • Job Type – Full-Time
  • Apply Before – September6,2020
  • Salary – Negotiable

Job Requirements

  1. Experience Required –0 Year
  2. Gender Required – Male & Female
  3. Qualifications Degree Required – Diploma / Degree Bachelor
  4. Experience You Gain – Entry Level

Job Description

Company Name: Genpact  Role: Management Trainee – Customer helpdesk Process Responsibilities: Handling emails, calls, voicemails, social media cases in Afrikaans and English languageHandling a team of 04-06 agentsOperations managementPeople managementClient managementMinimum qualifications:GraduateWorking experience in medical/pharmaceutical role is preferred but not mandatory;People management experienceExperience in Customer helpdesk/ Call center background/ contact center in a customer service environment.Good interpersonal skillsExcellent SME knowledge of customer helpdesk processGood knowledge on MS Excel and Word.ERP knowledge like Salesforce will be an added advantageExcellent oral and written communication skills in Afrikaans and English language, the ability to read and interpret documents such as standard operating procedures and speaks effectively and informatively

Location: Gurgaon, IN