Job Details
- Job Type – Full-Time
- Apply Before – August21,2020
- Salary – Negotiable
Job Requirements
- Experience Required –
- Gender Required – Male & Female
- Qualifications Degree Required – Degree Bachelor
- Experience You Gain – Entry Level
0-s Years
Job Description
Company Name: International Business Machines (IBM)
Role: Technical Support Associate
Exp: 0-2 years
Required Technical and Professional Expertise:
Minimum 0-2 years of experience in IT Industry
Proficient to ensure customer issues are resolved in the most timely and effective manner possible
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently in order to achieve effective and efficient results
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts
Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunity and implement process improvements
Ability to empathize and work with customers in real-time to resolve issues.
Location: Bangalore, IN
Location: Bangalore, IN
