Job Details
- Job Type – Full-Time
- Apply Before – August13,2020
- Salary – Negotiable
Job Requirements
- Experience Required – 0 Year
- Gender Required – Male & Female
- Qualifications Degree Required – Degree Bachelor
- Experience You Gain – Entry Level
Job Description
Company Name: Informatica Role: Associate Software Engineer Responsibilities:Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issueTroubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.Analysis of exceptions and logs to isolate root cause and help in products usability and improve end-user experienceEnsure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articlesApproaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity toolsEnsure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.Additionally, this individual will manage communications to customers at all levels to maintain positive relationshipsUnderstands impact of work on the feature/product/teamContinuously enhancing knowledge through trainings and e-learning coursesHelping customers succeedCoordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.Location: Bangalore, IN
