Job Details
- Job Type – Full-Time
- Apply Before – September14,2020
- Salary – Negotiable
Job Requirements
- Experience Required –
- Gender Required – Male & Female
- Qualifications Degree Required – Degree Bachelor
- Experience You Gain – Entry Level
1-s Years
Job Description
Company Name: Informatica Role: Software Engineer – PC/ Adapters Exp: 1 to 2 yearsResponsibilities: Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issueTroubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.Analysis of exceptions and logs to isolate root cause and help in product’s usability and improve end-user experienceEnsure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articlesApproaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity toolsEnsure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationshipsUnderstands impact of work on the feature/product/teamContinuously enhancing knowledge through trainings and e-learning coursesHelping customers succeedCoordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.Provide regular reports for management that measure the effectiveness of the technical support functionQualifications:Bachelor’s Degree in Computer Science, Information Systems or a related technical disciplineExperience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage.1+ years of experience in databaseExcellent grasp of relational database management theory and practice.Experience in various operating systems such as Windows, UNIX/LinuxStrong understanding of relational databases like Oracle, SQL Server, MySQLExcellent Analytical skills and strong attention to details.Excellent Communication skills.Must possess critical thinking, problem solving, and decision-making skills.Excellent interpersonal and collaborative skills.Experience with Web Services/WSDL, SOAP, XML, XML Schemas, Java, and J2ee Servers is an added advantage.
Location: Bangalore, IN
