Poshmark – Community Associate, Core Support (Email)

Poshmark – Community Associate, Core Support (Email)

Job Details

  • Job Type – Full-Time
  • Apply Before – August27,2020
  • Salary – Negotiable

Job Requirements

  1. Experience Required –
  2. 0-s Years

  3. Gender Required – Male & Female
  4. Qualifications Degree Required – Degree Bachelor
  5. Experience You Gain – Entry Level

Job Description

Company Name: Poshmark  Role: Community Associate, Core Support (Email) Exp: 0-2 yearsResponsibilities:Engage with Poshmark users via email supportRespond to users in a timely, friendly, and professional mannerDemonstrate empathy while providing thoughtful and prompt resolutions for the CommunityResearch, troubleshoot, and recommend solutions for open orders and account issuesGather feedback and suggestions from the CommunityStrive to exceed volume and CSAT (customer satisfaction) goalsWe are looking for a talented and motivated operations team member that cares about getting that extra 9 of availability, help us eliminate outages, automates everything and is able to scale out a service without needing any manual effort.Requirements:0-2 years experience in customer support or related fields  (Preferably Fresher’s)Passionate about community, customer service, and spreading love and kindness.Endless patience and contagious positive energyExcellent verbal and written communication skillsFlawless attention to detail and great organizational skillsA positive attitude with the ability to turn a negative into a positiveBelieves that helping users is crucial to the growth and success of the company

Location: Chennai, IN