Job Details
- Job Type – Intern/Trainee
- Apply Before – September26,2020
- Salary – Negotiable
Job Requirements
- Experience Required –
- Gender Required – Male & Female
- Qualifications Degree Required – Degree Bachelor
- Experience You Gain – Internship
0-1 Years
Job Description
Company Name: SonicWall Technology Systems Role: Graduate Trainee Engineer (Intern) – Technical Support Exp: 0 – 1 yearResponsibilities:Responsible for providing technical support across SonicWALL product lines via Phone/Chat & Emails in 24x7x365 days environment.Assist customers with deployment of SonicWALL network security products like Firewall/IPS an VPN solutions.Provide technical solutions and workarounds for end users on the Level 1 / 2 Calls on respective product line.Owns customer issues from beginning to resolution (handles in place)Assists customers by diagnosing problems and providing resolutions for technical and service issues.Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.Recreates, identifies and provides input on unique or recurring customer problems.Focuses on delivering a positive customer experience according to SonicWall standards.Monitors and tracks issues to ensure accurate resolution.Candidate should work closely with the Engineering and other cross functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and resolve the customer issues in a professional mannerRemains knowledgeable of SonicWall product line and related industry products and technologiesRequirements: Willing to work in 24×7 environment in night shifts. Good understanding of Security, LAN/WAN topologies and technologies. In-depth knowledge of OSI Model, TCP/IP, Network Security basics, Routing, Switching. Ability to work on in a high-level stress and interrupt driven environment Strong understanding of L2-L7 networking protocols, HA (High availability), State Sync, Network Cluster and major Operating Systems such as, UNIX / Linux Demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools i.e. Wire Shark, Netmon etc Experience in Enterprise network security setups and requirementsQualifications:Bachelor’s degree in Computer Science/Information Sciences/ Electronic & Communications Engineering/Information Technology.0 – 1 year networking and network security support experience with solid understanding of LAN/WAN topologies and technologiesIn-depth knowledge of the network protocols: TCP/IP, Routing Protocols like OSPF, RIP, BGP, Firewall , IDS/IPS.
Location: Bangalore, IN
