Unisys – Service Desk Associate

Unisys – Service Desk Associate

Job Details

  • Job Type – Full-Time
  • Apply Before – September2,2020
  • Salary – Negotiable

Job Requirements

  1. Experience Required –0 Year
  2. Gender Required – Male & Female
  3. Qualifications Degree Required – Degree Bachelor
  4. Experience You Gain – Entry Level

Job Description

Company Name: Unisys  Role: Service Desk Associate – International Voice Support Key Responsibilities: Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the   process requirements Applies basic diagnostic techniques to identify problems, investigate causes and recommend   solutions to correct common failures Escalates complex problems to the Remote Support Engineering staff or Field Engineering Typically provides technical support for Internal and External customers Escalates complex problems to higher level of expertise within organization Responsible for providing the first-line of after-sales telephone technical support of hardware,   Operating Systems, sub-systems and/or applications for customers and/or employeesKey Qualifications: Fresher – Any Graduates. Excellent verbal and written communication. Willingness and ability to work in shifts (24 x 7) Good Knowledge On Operating Systems, Hardware, Networking and MS Applications Multitasking and coordination skills Team Player Well versed with technology (understanding of networks, monitoring, DBMS, Windows) Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) Excellent judgment skills to be able to properly evaluate situations and immediately provide   effective solutions

Location: Hyderabad, IN