Zycus – Product Technical Analyst

Zycus – Product Technical Analyst

Job Details

  • Job Type – Full-Time
  • Apply Before – September9,2020
  • Salary – Negotiable

Job Requirements

  1. Experience Required –
  2. 0-s Years

  3. Gender Required – Male & Female
  4. Qualifications Degree Required – Degree Bachelor
  5. Experience You Gain – Entry Level

Job Description

Company Name: Zycus  Role: Product Technical Analyst Exp:  0 – 2 yearsRole and Responsibilities:Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concernsWork with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer SatisfactionParticipate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processesWork with customers and internal stakeholders while participating and facilitating testing including User Acceptance TestingEvaluate and suggest innovative solutions and workarounds for customer requirementsWork efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.Requirements:Strong written and verbal communication skills.Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.Collaboration with various internal and external stakeholdersAbility to learn, execute and excel. Multitask and work with prioritiesShould have knowledge of configurations Procurement Tool & aware of SDLC (Added advantage)Understanding of Incident Management Tool & aware of basic ITIL concepts (Added advantage)Education Qualification: B.E Graduate(any stream)

Location: Mumbai ,IN